CRM System Management:
Oversee the company's CRM software and databases.
Ensure accurate and up-to-date customer data records.
Customize CRM system features to meet the needs of various departments.
Customer Data Analysis:
Analyze customer data to identify trends, preferences, and opportunities for improvement.
Segment customers based on behavior, demographics, and other relevant criteria.
Develop and implement CRM strategies to enhance customer engagement.
Design and execute targeted email marketing campaigns and communication strategies.
Monitor and respond to customer inquiries and feedback.
Track and report on key CRM metrics, including customer retention rates, conversion rates, and customer lifetime value.
Use data insights to make data-driven recommendations for improvement.
Collaborate with marketing, sales, and customer service teams to ensure a unified customer experience.
Provide CRM-related training and support to team members.
Bachelor's degree in Marketing, Business, or a related field.
Proven experience in CRM management or a related role.
Proficiency in CRM software and tools (e.g., Salesforce, HubSpot, etc.).
Strong analytical and data interpretation skills.
Excellent communication and interpersonal skills.
Detail-oriented and highly organized.
|0 - 6 Years
|90 Thousand To 4 Lac P.A.
|IT Software - ERP / CRM / EDP / MIS
|Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree
|CRM Executive CRM Sales Branch Sales Manager Marketing Manager Sales Consultant Sales Coordinator Sales Director Sales Executive Sales Manager Sales Incharge Sales Person Customer Associate Customer Relationship Executive Customer Relationship Manager
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