We are seeking a dedicated and detail-oriented Payment Collection Specialist. As a Payment Collection Specialist, you will be responsible for ensuring the timely and accurate collection of payments from our customers. This role requires excellent communication skills, strong attention to detail, and the ability to handle sensitive financial information with integrity.
Contact customers via phone, email, or other communication channels to follow up on outstanding payments.
Maintain accurate records of customer accounts, including payment history, invoices, and communication logs.
Investigate and resolve any billing discrepancies or issues that may arise during the payment collection process.
Collaborate with the sales and customer service teams to address customer inquiries and provide assistance regarding payment-related matters.
Implement collection strategies and follow established protocols to maximize payment recovery while maintaining positive customer relationships.
Monitor accounts receivable aging reports and prioritize collection efforts based on the severity and age of outstanding payments.
Prepare and send payment reminders, past-due notices, and collection letters to customers in a timely manner.
Negotiate payment arrangements and develop repayment plans with customers experiencing financial difficulties, adhering to company policies and guidelines.
Provide regular updates and reports on collection activities, outstanding balances, and progress toward payment targets to management.
Stay informed about industry regulations and best practices related to payment collection, ensuring compliance with relevant laws and guidelines.
High school diploma or equivalent qualification. A bachelor's degree in finance, accounting, or a related field is preferred.
Proven experience in payment collection, accounts receivable, or a similar role.
Strong understanding of billing procedures, credit management, and debt collection practices.
|1 - 7 Years
|1 Lac To 5 Lac P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree
|Payment Collection Payment Executive payment collection Creditors Payment Payment Systems Payment Posting Claim Payment Payment Followup Payment Voucher Document Collection Collection Boy Collection Strategy Cash Collection Credit Collection
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