As a Payment Collection Specialist, you will play a vital role in ensuring the timely and accurate collection of payments from our customers. Your primary responsibility will be to contact customers, resolve outstanding payment issues, and maintain accurate records of all transactions. The ideal candidate will possess excellent communication and negotiation skills, strong attention to detail, and the ability to work independently.
Contact customers via phone, email, or other communication channels to request payment for outstanding invoices.
Resolve payment discrepancies and disputes, providing excellent customer service and maintaining a professional demeanor.
Update and maintain accurate records of customer accounts, payment status, and communications.
Collaborate with internal teams, including Sales and Customer Service, to resolve any customer issues related to payments.
Prepare and send invoices, statements, and payment reminders to customers in a timely manner.
Process payments received through various channels, including checks, credit/debit cards, and electronic transfers.
Reconcile accounts and ensure the accuracy of payment data and records.
Monitor and follow up on overdue accounts, initiating appropriate actions to collect outstanding balances.
Provide regular updates and reports on payment collection activities to the management team.
Stay updated on industry regulations and best practices related to payment collection.
High school diploma or equivalent; additional education or certification in Accounting, Finance, or a related field is a plus.
Proven experience in payment collection, accounts receivable, or a similar role.
Strong understanding of payment processing procedures and best practices.
Excellent communication and negotiation skills, with the ability to build rapport with customers.
Detail-oriented with strong analytical and problem-solving abilities.
Proficient in using accounting software and MS Office.
|1 - 7 Years
|1 Lac To 5 Lac P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree
|Payment Collection Payment Executive payment collection Creditors Payment Payment Systems Payment Posting Claim Payment Payment Followup Payment Voucher Document Collection Collection Agent Collection Manager Collection Supervisor Collection Analyst
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